Policy Update 12/30/2021
We strongly encourage participants to review our Payment, Cancellation, and Refund Policy prior to purchasing any trainings with us.
Program Fees
Program fees for educational events vary based on the event and costs are clearly identified in all promotional material. In general, program fees cover the tuition fee for the actual event and presentation materials. For face to face events, most meals are included in the tuition fee and will be clearly communicated in the promotional material. Payment for each event is due at the time of registration.
Live (In-Person, Online, and Hybrid) Trainings
Full payment is due upon registration for an event until registration closes. Participants may cancel by contacting CCESG by phone or email up to 5 business days prior to a training and receive a refund or a gift card minus a $10 processing fee.
Participants who cancel a
half-day training (less than 5 hours) less than 5 business days prior to the training will receive a refund minus a $10 processing fee. No gift cards or refunds will be issued if cancellation is less than 5 days prior to the training event. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Participants who cancel a
one-day training (5 hours or more) less than 5 business days prior to the training will receive a gift card minus a $10 processing fee or a refund of 50% of their registration fee. No gift cards or refunds will be issued if cancellation is less than 5 days prior to the training event. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Live (In-Person, Online, and Hybrid) Trainings – Multi-Day
Full payment is due at the time of registering for an event until registration closes. Participants may cancel by contacting CCESG by phone or email up to 30 calendar days prior to a training and receive a full refund or a gift card minus a $10 processing fee.
Participants who cancel less than 5 calendar days prior to the training will receive a gift card for the 50% of the registration fee. No gift cards or refunds will be issued if cancellation is less than 5 business days before the start of the training. There may be instances where a special workshop has additional cancellation rules and that will be stated in the workshop description.
Online Self-Study Training
Participants have up to 72 hours from purchase to contact the CCESG by phone or email and request a refund for an online course.
Gift Cards
Gift cards can be used as payment toward future trainings. Gift cards expire one (1) year after being issued.
Substitute Attendance
If a registered participant is unable to attend a training and would like another individual to attend in their place the CCESG must be called or emailed at least one full business day before the training. Substitution decisions will be made on a case-by-case basis.
Check Refund
Any refund requests for a check payment may take up to 2 – 4 weeks to process.
CCESG Cancelled Trainings
If CCESG cancels a training, participants will be notified via email; refunds will be paid in full. Please be aware that if the CCESG is closed trainings and workshops may still be taking place. Please contact CCESG if you have any questions or concerns regarding whether a training is still being held. Refunds for cancelled training may take 2-4 weeks.
Questions about cancellations or refunds?
Contact CCESG at
ccesga@gmail.com or call
256-975-7865.
